If you have a general question about your visit to the venue, please check our Frequently Asked Questions page.

Our Box Office staff can help with your query. Whether it’s picking the best seats, or talking you through our seating plans, we’re here to help. (And we’re on a local telephone number too which is always good).

Buying through our Box Office means that you can buy with confidence.  We are S.T.A.R registered so you can feel reassured and avoid any nasty tricks from some other online ticket providers. We also provide a waiting list service so if tickets become available for that sold out show - our team will try and call you to take your booking.

BOX OFFICE PHONE LINE / COUNTER OPENING TIMES

Monday - Friday
10am - 4pm 

Saturday
Closed

Sunday
Closed

On show days

The Box Office counter will open for ticket collections and ticket sales (subject to availability) up until the main act takes to the stage (subject to change).

On weekend show day the Box Office is open from 4pm up until the main act takes to the stage (subject to change).

Christmas & New Year Closure

The Box Office will be closed from Monday 23 December 2024 to Monday 6 January 2025 for the Christmas & New Year period. Online purchases via the website can be made during this time.

Other

Please note that on occasion our phone lines may close early for staff training or other internal reasons. Please accept our apologies for any inconvenience this may cause.

TERMS & CONDITIONS

We’ve included our Terms & Conditions which are printed on the back of our tickets here

GROUP BOOKINGS

Get a group together and you can enjoy further discounts. (Just make sure you do a group selfie and send it to us). Email boxoffice.cardiff@livenation.co.uk to find out how much you can save.